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Services

PACIFIC INTERPRETERS DATA™

Data Anywhere. Tracking Anytime.

Pacific Interpreters DATA™ is a convenient, intuitive, self-service reporting tool available from our secure customer portal that enables customers to access their recent and historic over-the-phone interpreting data. Analyzing your organization’s over-the-phone interpreting data can significantly increase your efficiency and service quality. DATA pulls raw information on demand from our call center and is updated real-time. It can be used to:

  • Access call data 24/7/365
  • Track data by account, access code, language, or specific time period
  • Comply with regulations such as Sarbanes-Oxley

The following reports are provided via DATA and are available for Microsoft® Excel® download:

  • Call Lookup Reports (available for export to PDF, CSV, Rich Text, and TIFF formats)
  • Call Volume by Date Range Reports
  • Call Volume by Language Reports
  • Call Volume by Access Code Reports
  • Call Volume by Language/Access Code Reports


 

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