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Resources

ARTICLES

Featured Articles

Best Practices: Developing a Hospital Language Services Program: September 2012 Case in Point magazine. This article provides the basic framework for setting up effective healthcare interpreting and document translation programs. 

Language Access Requirement in Healthcare: Government Mandates and The Joint Commission: July 2012 Case in Point magazine. This article provides a handy synopsis of regulatory developments around language access in recent years and explains how they affect healthcare providers.

Interpreting in Emergency Services: Challenges for Face-to-Face and Telephonic Interpreters:  Explore the unique challenges faced by both onsite and telephonic interpreters during Emergency Services encounters (for example, onsite at the trauma bay of a hospital, or over-the-phone interpreting on a 9-1-1 call) and practical suggestions and solutions for dealing with those challenges. 

Frequently Asked Questions--Joint Commission Language Services Requirements: These questions are frequently asked by our healthcare customers regarding our healthcare interpreting services and address specific Joint Commission standards and areas in which language services could significantly impact quality of care and patient safety.

Telephone Interpreting: Improving Healthcare Outcomes and the Bottom Line, Journal of Urgent Care Medicine, February 2012: Learn why using interpreters in an urgent care setting (or any healthcare setting) makes good legal, ethical, and economic sense, and further understand the growing need for language interpreting services. 

Telephonic Interpreting: Your Secret Weapon for First Call Resolution and Customer Satisfaction: Learn why resolving customer issues in the first call improves customer satisfaction, enhances loyalty, and saves money, and how telephonic interpreting supports these goals.

 

Outside Articles

These articles represent a variety of excellent resources about language access and interpretation in health care. All are provided with explicit written permission from the respective owners.

 Article

Individual or Organization
Granting Permission

American Translators Association, www.atanet.org

© The Joint Commission, 2011. www.jointcommission.org

Bancroft, Marjory A. and Rayes, Barbara (2008)
Bancroft, Marjory A. and Rayes, Barbara (2008)
National Council on Interpreting in Health Care, www.ncihc.org
National Council on Interpreting in Health Care, www.ncihc.org
National Council on Interpreting in Health Care, www.ncihc.org
National Council on Interpreting in Health Care, www.ncihc.org
National Council on Interpreting in Health Care, www.ncihc.org

The California Endowment, www.calendow.org

The California Endowment, www.calendow.org
  • Telephone Interpreting: A Comprehensive Guide to the Profession
Nataly Kelly
The Commonwealth Fund, www.cmwf.org
National Health Law Program, www.healthlaw.org
National Health Law Program, www.healthlaw.org

 

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